Paying incorrect amount on online food order
| Fatwa #2349 | Category: Business & Trade | Country: Zambia | Date: 29th April 2026 |
| Fatwa #2349 | Date: 29th April 2026 |
| Category: Business & Trade | |
| Country: Zambia | |
Question
Asw ww
Hope you guys are well
if let’s say we order something online via application
for example is that we order food from restaurant via Yango
and when order comes we pay Yango and not the restaurant
so item a price is k20
item b price is k22
Item c price is k15
now when it’s delivered we pay k57 according to the placed order, but when we open later on item a is repeated 3 times which total comes to k60.
Now what needs to be done here
as we were out of country recently and this is what happened, and currently back in country of residence.
Answer
In the Name of Allah, the Most Gracious, the Most Merciful.
As-salāmu ‘alaykum wa-rahmatullāhi wa-barakātuh.
Usually, with online food delivery services, the end customer pays the delivery company, and it is the delivery company who pays the restaurant.
Nevertheless, in the enquired situation, you are required to reach out to Yango and inform them of the error, as that amount is due upon you in lieu of food received and consumed. If Yango responds and lets it go, then that is fine. If they ask you to pay the balance owed, you shall have to pay it.
And Allah Ta’āla Knows Best
Mufti Bilal Pandor
Concurred by
Mufti Muhammad Patel
Darul Iftaa Mahmudiyyah
Lusaka, Zambia